By submitting a booking request, you acknowledge and agree to the following terms and conditions:
No refunds after booking submission
Once a booking request has been submitted, it is considered final and non-refundable, unless otherwise expressly stated in writing by Italyspotlight.
Booking confirmation and email communication
Italyspotlight will use the email address provided during the booking process to send your confirmation, booking details and any relevant information regarding your reservation. It is the customer’s responsibility to ensure that the email address provided is correct and active.
No confirmation received
If you do not receive a confirmation or response from Italyspotlight within three working days of submitting your booking request, you are responsible for contacting us directly so that we can verify the status of your request.
Responsibility for the email address provided
Italyspotlight cannot be held responsible for messages that are not received due to an incorrect email address, a full mailbox, spam filters, technical issues or other circumstances beyond our control.
Museums, attractions and public institutions
Italyspotlight cannot be held responsible for cancellations, service interruptions, restricted access or changes resulting from strikes, staff shortages, closures or other circumstances affecting Italian museums, monuments or public institutions.
Refunds after confirmation
Once a booking has been confirmed and the relevant services or tickets have been purchased or secured on the customer’s behalf, no refund will normally be possible. This is due to the cancellation policies and conditions imposed by the individual suppliers, venues and public authorities involved.
Changes and amendments to bookings
After a booking has been confirmed, changes or amendments may not always be possible. Italyspotlight will, whenever possible, contact the relevant supplier or authority to request a modification. However, we cannot guarantee that the request will be accepted.
Administrative fees
Where an amendment is possible, an administrative fee may apply, in addition to any charges imposed by the supplier.
Vouchers and booking instructions
Customers are responsible for carefully reading and following all instructions included on their booking voucher. Failure to comply with the instructions or requirements indicated on the voucher may result in the service being unavailable, without entitlement to a refund.